Delivery & Returns

Delivery

Shipments are made during business hours, Monday to Friday, with exception of Swedish public holidays. If you place your order before 11.00 AM GMT+1 on a weekday it will usually be shipped on the same day. A delivery confirmation and tracking nr will be sent by email when your order has left the 29-Niku warehouse which makes it easy to trace your order.

US, Japan, Australia & New Zealand customers:
29-Niku uses FedEX as their shipping partner. FedEx services do not deliver to PO Boxes. Delivery charges DO NOT cover any eventual import costs.

European customers:
29-Niku uses FedEX as their shipping partner. Delivery charges DO NOT cover any eventual import costs for non EU countries. 29-Niku uses DHL Service Point for Swedish orders. A Swedish order will be sent to your nearest local delivery point and you will be notified once your package has arrived. The package must be picked up within 14 days of arrival, if not the package will be sent back to us and you will be charged 100 SEK (covers cost of sending and returning the package).

Returns

Customers are liable for all the return shipping costs to 29-Niku. We advise all customers to return products via a recordable or tracked means as we can not accept responsibility for items lost in return transit. When returning your order to us, you MUST make sure you keep your receipt which is proof of shipping. If you do not have this in the event of a missing parcel, we may not be able to refund or replace any of the items. When your return has been received we will examine it and can then process your refund. We will refund the whole of the original purchase amount minus the cost of the initial shipment charge if your total original order is returned. Your original form of payment for your purchase will be credited.